Terms & Commission Information

These Terms & Conditions apply to bespoke pet portrait commissions purchased from NSANTAMARIART. NSANTAMARIART is the trading name of Karen Nicole Santamaria Granizo, a professional artist based in London, UK.

1. Enquiries and booking

All commissions begin with an enquiry through the website. After reviewing your requirements, I will confirm whether I can accept the commission and the estimated timeframe available. A commission is only considered booked once the required reservation payment has been received, which secures dedicated time in my commission schedule and is deducted from the final balance.

2. Reservation payment

For standard collections:

Mini Watercolour Pet Portraits: Full payment of £70 (plus any optional personalisations) is required upfront to secure your commission.

Grand Wood Pet Portrait (£275): Reservation £137.50 / Final balance £137.50. Statement Wood (£165), Large Wood (£70), Mini Wood (£55) and Wood Keychains (£30) are paid in full upfront.

For custom commissions and Atelier Oil, the total price and reservation amount will be agreed individually based on the requirements. Reservation payments on non-refundable as they secure specific time in my schedule, subject to applicable consumer law.

3. Process & Approval

I create each portrait using the reference photographs and information provided during the enquiry and commission process.

For commissions requiring a specific composition or personalised elements, I may provide a sketch or visual proposal for your approval before proceeding with the main artwork.

Once any required composition or personalised elements have been approved, they will form the basis for the final artwork. Changes after approval may incur an additional charge.

4. Final payment

Once your portrait is completed, I will send you a payment link for the remaining balance. The artwork will be shipped once this final payment has been received.

6. Artwork and copyright

The original physical artwork becomes yours once the agreed commission has been fully paid. Copyright and intellectual property rights remain with the artist unless otherwise agreed in writing.

7. Contact

If you have any questions, please contact nsantamariart@gmail.com